Privacy Policy
How we collect, use and protect your personal information.
Last updated: 2 October 2026. This is a general template. Please have it reviewed to make sure it reflects how your business actually handles data and the laws that apply to you.
Who we are
This website is operated by Wild Guides & Excursion ("we", "us"). You can contact us using the details on our contact page.
Information we collect
- Information you give us when you send an enquiry, quote request, booking request or message: name, email, phone or WhatsApp number, country, travel dates, group size, preferences and any message you write.
- Technical information such as your IP address, browser type and the pages you view, collected through server logs and, only if you accept cookies, analytics tools.
How we use your information
- To reply to your enquiry, prepare quotes and manage bookings.
- To send confirmations and important service messages about your trip.
- To keep the website secure and prevent spam and abuse.
- To understand, in aggregate, how the website is used so we can improve it.
Sharing your information
We share information only where it is needed to arrange your trip (for example with lodges, drivers or park authorities) or where the law requires it. We do not sell your personal information.
How long we keep it
We keep enquiry and booking records for as long as needed to provide our services and meet legal and accounting obligations, then delete or anonymise them.
Your rights
You may ask us to access, correct or delete the personal information we hold about you, or object to how we use it. Email us and we will respond within a reasonable time.
Cookies
See our cookie policy for details of the cookies we use.
Security
We use reasonable technical and organisational measures to protect your information, including encrypted connections and restricted access to our admin system.
Changes
We may update this policy from time to time. The latest version will always be published on this page.